Please read these terms carefully before using our services.
These Terms and Conditions ("Terms") govern the relationship between Marpeta s.r.o. ("Company," "we," "us," or "our"), a company incorporated under the laws of the Czech Republic, registered at the Municipal Court in Prague, Section C, File 355797, with its registered office at Karla Tomáše 1873/5, Horní Počernice, 193 00 Praha 9, Czech Republic, IČO: 11879246, and any person or entity ("Client," "you," or "your") that engages our consulting, automation, or digital services.
By engaging our services or making a payment, you acknowledge that you have read, understood, and agree to be bound by these Terms.
We provide the following categories of services:
The specific scope, deliverables, timeline, and pricing of each engagement are defined in a written proposal or service agreement provided to you prior to the commencement of work.
We offer a free initial discovery call (approximately 30 minutes) to discuss your needs and determine the scope of the project. This call does not create any obligation on either party.
Following the discovery call, we will provide a written proposal detailing the scope of work, deliverables, timeline, and pricing. The engagement begins once you confirm acceptance of the proposal and the required payment is received.
Services are delivered as specified in the agreed proposal. We will keep you informed of progress and any material changes to the timeline. Services are typically delivered remotely via video calls, email, and digital collaboration tools.
All prices are quoted in EUR (€) unless otherwise specified. Prices are exclusive of VAT, which will be added where applicable in accordance with Czech and EU tax law.
We accept payments via:
Payment links are sent via email after the proposal is accepted. All electronic payments are processed through PCI DSS compliant payment service providers.
For consultation sessions: Full payment is required before the session.
For strategy packages and projects: Payment is structured as specified in the proposal, typically 50% upfront and 50% upon completion, unless otherwise agreed.
Invoices are issued within 24 hours of payment receipt.
Upon full payment, all deliverables produced specifically for you (reports, strategies, custom code, etc.) become your property, unless otherwise specified in the proposal.
We retain ownership of all pre-existing intellectual property, methodologies, frameworks, and tools used in the delivery of services. You receive a non-exclusive, perpetual license to use any pre-existing IP incorporated into your deliverables.
Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives the termination of the agreement.
Our cancellation and refund terms are detailed in our Refund & Cancellation Policy. By engaging our services, you agree to the terms set forth in that policy.
To the maximum extent permitted by applicable law:
We warrant that:
Except as expressly stated herein, we make no other warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). By engaging our services, you consent to data processing as described in our Privacy Policy.
Neither party shall be liable for any delay or failure to perform obligations under these Terms due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, or system failures.
These Terms are governed by the laws of the Czech Republic. Any disputes arising from or related to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the competent courts of the Czech Republic.
For consumer disputes, you may also contact the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz) as the designated out-of-court dispute resolution body, or use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/odr.
We reserve the right to update these Terms at any time. Updated Terms will be published on this page with the revised "Last Updated" date. Continued engagement of our services after changes constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
For questions about these Terms, please contact us:
